Normal business hours:

If you require assistance reporting your claim, please contact our Customer Service Department between 8 am and 4:45 pm, Monday through Friday at:

(800) 989-6053

or your Independent Agent.

After normal business hours:

     Emergency

If it is after normal business hours and your claim involves serious bodily injury or extensive damage to your property, please call:

(800) 394-8642 ext. 425  or  (804) 346-1900 ext. 425
for our after-hours emergency claims service.

     Non Emergency

Please submit a claim form using the link below.  This form will be forwarded to a claims representative who will be in touch next business day.

  Claim Form

or call:

(800) 394-8642 or (804) 346-1900, option 2.